đź“„ Refund & Returns PolicyÂ
Last updated: 10 June 2026
1. 📦Important Note (Unboxing Proof)
When your order is delivered, please follow these steps:
• Record a clear and uninterrupted video while opening the package (unboxing video), ensuring that the package, shipping label, and product are clearly visible throughout the recording.
• Check the product immediately after delivery.
⚠️ This video proof is mandatory for claims related to:
• Damaged product
• Wrong item received
• Missing items
Please ensure that the video is clear, complete, and properly shows the condition of the package and product. Without valid video proof, return, replacement, or refund requests may not be accepted.
2. Return Eligibility
You can request a return if:
- The request is made within 15 days of delivery
- The item is unused, unworn, and in original condition
- Product is returned with original packaging & tags
- Valid proof of purchase (Order ID) is provided
3. How to Request a Return
To initiate a return:
📲 WhatsApp: +91 8327000096
📧 Email: info@rahulda.com
Please provide:
- Order ID
- Product photos/videos
- Reason for return
⚠️ Returns without prior request/approval will not be accepted.
4. Damages & Wrong Items
If you receive a defective, damaged, or wrong product:
- Contact us within 48 hours of delivery
- Share clear photos/videos
- We will arrange replacement or refund
5. Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted products
- Gift cards
- Used, washed, or damaged items (by customer)
- Custom or personalized products (if applicable)
6. Exchanges
- Exchanges are allowed only for defective or damaged items
- For size or preference issues, customers may return and place a new order
7. Refund Policy
- Refunds are processed after inspection of returned item
- Approved refunds will be credited to the original payment method
- Refund processing time: 5–10 business days
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your bank or card provider
- If still not received, contact us
📧 info@rahulda.com
📲 +91 8327000096
9. Return Shipping Charges
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
- Return shipping cost may be deducted from refund
10. Important Conditions
- We recommend using a trackable courier service
- We are not responsible for items lost during return transit
- Refund will only be processed after successful return delivery
11. Gifts
- If the item was marked as a gift, you may receive store credit
- Otherwise, refund will be issued to the original buyer/payment method
12. Need Help?
📧 Email: info@rahulda.com
📲 Phone/WhatsApp: +91 8327000096
