📦 Parcel Unboxing Policy
Last Updated: 10 July 2026
Thank you for shopping with Rahulda.
To help us resolve any issues quickly and fairly, please record a complete unboxing video while opening your parcel.
This video may be required if you report any issue with your order.
📹 Unboxing Video Guidelines
Please record one continuous video from the moment you receive the sealed parcel until the product has been completely removed from the package.
The video should clearly show:
- The unopened parcel with the shipping label clearly visible.
- The complete unboxing process without any interruption.
- The product(s) received inside the parcel.
- Any damage, defect, missing item, or incorrect product (if applicable).
⚠️ Important
An unboxing video may be required for claims involving:
- Damaged Product
- Missing Item
- Wrong Product Received
- Empty Parcel
- Transit Damage
Without a clear and complete unboxing video, we may not be able to verify certain claims.
⏳ Report Within 24 Hours
If you experience any issue with your order, please contact us within 24 hours of receiving your parcel.
Please provide:
- Order Number
- Photos (if applicable)
- Complete Unboxing Video
💚 Customer Support
Customer satisfaction is important to us.
Every genuine concern will be reviewed carefully, and we will do our best to provide a fair and appropriate solution in accordance with our store policies.
If you need any assistance, please feel free to contact us on WhatsApp.
📱 WhatsApp Support: +91 8327000096
🕘 Support Hours: 9:50 AM – 12:00 AM (IST)
Thank you for your understanding and cooperation.
Warm regards,
Rahulda
Santiniketan Online – Handcrafted Products
Disclaimer
This policy is intended to help us verify delivery-related issues fairly and efficiently. It does not affect your statutory consumer rights under applicable laws.
