FAQs
Why are there different prices for the same product? Is it legal?
Although Birbhum Fashion manufactures the product itself, the price is determined after adding the raw material purchase price and manufacturing cost, all costs involved in manufacturing and casting of the product. After these processes, the price of the product is determined.
Rahulda And Birbhum fashion is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are determined entirely by the sellers and Birbhum fashion does not interfere with it. A possibility may be that the same product is sold by different sellers at different prices.
If, in the future, your brass, copper, or copper jewelry loses its luster, how should you clean it?
A simple method is to take a small amount of lemon or tamarind juice and gently rub it over the jewelry. Do not leave it on for more than 50 seconds. Afterward, rinse it with clean water and dry it off. This will restore the jewelry's shine.
How to Order – Frequently Asked Questions
1. How to Place an Order?
Placing an order on Rahulda.com is simple.
- Browse and select your desired product(s).
- Click Add to Cart.
- Review your cart and click Proceed to Checkout.
- Sign in or create a new account.
- Enter your delivery address.
- Choose your preferred payment method.
- Review your order details.
- Click Place Order to complete your purchase.
Please ensure that your address, mobile number, and PIN code are correct before placing your order.
❓ How can I update my delivery instructions?
If you would like to change your delivery instructions after placing an order, please contact us as soon as possible on WhatsApp.
We will do our best to share your request with the courier partner before the parcel is delivered. However, once the parcel has been dispatched, changes may not always be possible.
You can request:
- A preferred delivery time (if possible)
- Delivery to a family member or neighbour
- Updated contact information
- Additional delivery instructions
Important
- Delivery instructions are subject to the courier partner's policies and availability.
- We cannot guarantee that every special request can be accommodated.
- If the courier is unable to deliver your parcel, they may attempt delivery again or contact you for further instructions.
Need Help?
📱 WhatsApp Support: +91 8327000096
🕘 Support Hours:
9:50 AM – 12:00 AM (IST)
❓ How can I change the quantity of items in my cart?
Before placing your order, you can easily update the quantity of any product in your shopping cart.
To change the quantity:
- Go to your Shopping Cart.
- Increase or decrease the quantity using the Quantity selector.
- The total amount will be updated automatically.
- Click Update Cart (if required) before proceeding to checkout.
Important
- Quantity changes are only available before the order is placed.
- If the requested quantity is unavailable, you will see a notification or the available stock limit.
- Once an order has been placed, please contact us as soon as possible if you need to make any changes. We will do our best to assist you before the order is shipped.
Need Help?
📱 WhatsApp Support: +91 8327000096
🕘 Support Hours:
9:50 AM – 12:00 AM (IST)
❓ Can I modify an order after it has been placed?
Once an order has been placed, you cannot modify the products, quantity, or other order details through your account.
If you need to make any changes, please contact us as soon as possible via WhatsApp.
If your order has not yet been processed or shipped, we will do our best to assist you. However, once the order has been packed or dispatched, modifications may no longer be possible.
You can contact us for:
- Changing the quantity of items
- Updating the delivery address
- Correcting your phone number
- Cancelling an order (before shipment, if possible)
- Any other order-related requests
Need Help?
📱 WhatsApp Support: +91 8327000096
🕘 Support Hours:
9:50 AM – 12:00 AM (IST)
If you are unable to place an order, it may be due to one of the following reasons:
- Payment was declined – Please try another payment method or contact your bank.
- The product is out of stock – The selected item may no longer be available.
- Technical or internet issues – Please refresh the page and try again after a few minutes.
- Delivery is not available – We may not currently deliver to your selected location or PIN code.
- Quantity limit exceeded – The quantity you selected may be higher than the available stock.
- Temporary processing issue – In rare cases, temporary website or server issues may prevent an order from being placed.
Still Need Help?
If the problem continues, please contact us and we'll be happy to assist you.
📱 WhatsApp Support: +91 8327000096
🕘 Support Hours:
9:50 AM – 12:00 AM (IST)
If you need your shipment tracking details, feel free to contact us.
📱 WhatsApp Support: +91 8327000096
After verifying your order, we will send your Shipping Tracking ID to the mobile number used for your order via WhatsApp. If your email address is available, we can also send the tracking details by email.
Thank you for shopping with Rahulda. 💚
3. Delivery Time
Delivery time depends on your location.
Most orders are delivered within:
• 3–7 Business Days
Remote locations may require additional time.
Delivery estimates may vary during holidays, festivals, or due to courier delays.
4. Shipping Charges
Shipping charges are calculated during checkout based on:
• Delivery location
• Product weight
• Order value
Any applicable shipping charges will be displayed before payment.
5. Cash on Delivery (COD)
Cash on Delivery (COD) is available for selected locations and eligible orders.
If COD is unavailable for your area, you can still place your order using our secure online payment options.
6. Return & Replacement Policy
If you receive:
• Damaged Product
• Wrong Product
• Missing Item
• Manufacturing Defect
Please contact us within 24 hours of delivery.
A valid Unboxing Video may be required for verification.
Every genuine request will be reviewed according to our Return & Replacement Policy.
7. Parcel Unboxing Policy
Please record a complete unboxing video while opening your parcel.
The video should clearly show:
• Sealed package
• Shipping label
• Complete opening process
• Product received
This helps us resolve damaged or missing item claims quickly.
❓ Product Care
Our products are handcrafted with care by skilled artisans. Proper care will help preserve their beauty and extend their lifespan.
🌿 General Care Instructions
- Keep the product away from excessive moisture and direct sunlight.
- Store in a clean, dry place when not in use.
- Avoid contact with water, perfume, chemicals, and harsh cleaning agents.
- Clean gently with a soft, dry cloth.
- Do not use bleach or strong detergents.
- Handle handcrafted products with care, as slight variations are a natural part of handmade craftsmanship.
👕 Fabric Products
- Prefer gentle hand washing or dry cleaning, depending on the product.
- Wash separately using mild detergent.
- Do not soak for a long time.
- Dry in shade to help preserve the fabric and colors.
- Iron on a low to medium heat setting if required.
🏺 Brass, Dokra & Metal Craft
- Wipe regularly with a soft dry cloth.
- Avoid prolonged exposure to moisture.
- Natural oxidation may occur over time and is a normal characteristic of handcrafted brass products.
🎨 Handcrafted Products
Each handmade product is unique. Minor variations in color, texture, size, or finish are part of the handmade process and should not be considered defects.
💚 Need Assistance?
If you have any questions about caring for your product, feel free to contact us.
📱 WhatsApp Support: +91 8327000096
We are always happy to help.
However, you still comply with the (Privacy Policy). And rightly so because it is always, as it happens, not always to your liking, not always in the order of preference.
9. Payment Methods
We accept secure online payments through supported payment gateways.
Available payment methods may include:
• UPI
• Credit Card
• Debit Card
• Net Banking
• Wallets
• Cash on Delivery (where available)
11. Contact Customer Support
Need help?
We're always happy to assist you.
📱 WhatsApp:
+91 8327000096
🕘 Support Hours:
9:50 AM – 12:00 AM (IST)
12. Latest Product Updates
We regularly add new handcrafted products to our collection.
Visit our latest updates page:
https://www.rahulda.com/update/
Follow us regularly to discover our newest arrivals.
13. Gift Orders
Want to send a gift?
You can place an order using the recipient's delivery address.
If gift wrapping or a gift message is available, you can include it during checkout.
14. Order Cancellation & Modification
Once an order has been placed, it cannot be modified directly.
If you need to:
• Change your address
• Correct your phone number
• Cancel your order
• Update any order details
Please contact us as soon as possible.
If the order has not yet been shipped, we'll do our best to assist you.
15. Frequently Asked Shipping Questions
Q. Which courier partner will deliver my order?
We ship through trusted courier partners such as DTDC, Delhivery, India Post, Blue Dart, XpressBees, DHL, FedEx, and others depending on your location.
Q. What if I'm not available during delivery?
The courier may attempt delivery again or contact you by phone. In some cases, the parcel may be held at the nearest courier office for collection.
Q. My parcel is delayed. What should I do?
Please contact us with your Order Number. We will check the shipment status and assist you.
Q. Will I receive a Tracking ID?
Yes. Once your order has been dispatched, you can request your Tracking ID through WhatsApp.
Q. Can I change my delivery address after shipment?
Generally, once an order has been shipped, the delivery address cannot be changed. Please contact us immediately if you require assistance.
💚 Still Need Help?
If your question isn't answered here, feel free to contact us.
📱 WhatsApp Support: +91 8327000096
🕘 Support Hours: 9:50 AM – 12:00 AM (IST)
Thank you for shopping with Rahulda – Santiniketan Online Handcrafted Products. We truly appreciate your trust and support. 🌿
📦 Orders & Delivery
1. How do I place an order?
Shopping at Rahulda.com is quick and easy.
- Browse your favorite products.
- Click Add to Cart.
- Review your shopping cart.
- Proceed to Checkout.
- Enter your delivery details.
- Select your preferred payment method.
- Confirm and place your order.
Once your order is placed, you will receive an order confirmation.
2. How can I check my order status?
You can check your order status by:
- Logging into your My Account → Orders page.
- Using the shipping tracking information sent after dispatch.
- Contacting our customer support if you need assistance.
3. When will my order be shipped?
Most orders are processed within 1–3 business days after successful order confirmation.
During festivals, holidays, or high-demand periods, processing may take a little longer.
4. How long does delivery take?
Delivery time depends on your location and the courier service.
Most orders are delivered within 3–7 business days after dispatch.
Remote locations may require additional delivery time.
5. Will I receive a tracking number?
Yes.
Once your order has been shipped, we will send you the courier details along with your Tracking Number via WhatsApp or email whenever available.
6. I haven't received my order. What should I do?
Please first check your shipping status using your Tracking Number.
If your parcel has not arrived within the expected delivery time, contact our customer support with your Order Number so we can assist you.
7. Can I change my delivery address after placing an order?
If your order has not yet been shipped, we may be able to update your delivery address.
Please contact us as soon as possible after placing your order.
Once the parcel has been dispatched, address changes may no longer be possible.
8. What happens if I am not available during delivery?
If you are unavailable when the courier attempts delivery, they may:
- Attempt delivery again.
- Contact you by phone.
- Leave delivery instructions.
- Hold the parcel at the nearest courier office for collection (depending on the courier's policy).
9. What should I do after receiving my parcel?
Before opening your parcel, we strongly recommend recording a complete unboxing video.
This helps us verify and resolve any issues related to damaged, missing, or incorrect products quickly.
Please also review our 📦 Parcel Unboxing Policy for complete details.
10. How can I contact customer support regarding my order?
If you have any questions about your order, shipping, or delivery, we're happy to help.
📱 WhatsApp Support: +91 8327000096
🕘 Support Hours:
9:50 AM – 12:00 AM (IST)
Please keep your Order Number ready when contacting us for faster assistance.
Awaiting Order Arrival
❓ I Haven't Received My Order. What Should I Do?
If you haven't received your order yet, don't worry.
First, please check the order confirmation and shipping confirmation email sent after placing your order. These emails usually contain your order status and, if available, your shipment tracking information.
You can also contact us directly on WhatsApp with your Order Number.
📱 WhatsApp Support: +91 8327000096
We'll check your shipment status with the courier partner and provide you with the latest update as soon as possible.
If your parcel is delayed due to courier or transit issues, we'll do our best to assist you until your order is delivered successfully. 💚
❓ What if my parcel is delayed or held during transit?
In some cases, your parcel may be delayed due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
If your shipment is delayed, please don't worry.
You can contact us with your Order Number, and we will check the latest shipment status with the courier partner and keep you updated.
📱 WhatsApp Support: +91 8327000096
We will do our best to ensure your parcel reaches you as quickly as possible.
❓ What if my issue is taking longer to resolve?
We understand that waiting for a resolution can be frustrating.
If your issue requires additional time, our support team will keep you informed throughout the process. We work closely with our courier partners and suppliers to resolve genuine concerns as quickly as possible.
If you need an update at any time, please contact us with your Order Number.
📱 WhatsApp Support: +91 8327000096
We are committed to providing a fair and satisfactory resolution for every genuine customer inquiry.
❓ When Will I Receive My Order?
Most orders are delivered within 3–7 business days, depending on your delivery location and the courier service.
Once your order has been shipped, you can track its delivery using your Shipping Tracking ID.
If you have not yet received your Tracking ID or would like an update on your shipment, please contact us with your Order Number.
📱 WhatsApp Support: +91 8327000096
We'll verify your order and provide you with the latest shipping status and tracking details as soon as possible.
💚 Thank you for shopping with Rahulda. We appreciate your patience and support.
Ordering & Payment
9. Payment Methods
We accept secure online payments through supported payment gateways.
Available payment methods may include:
• UPI
• Credit Card
• Debit Card
• Net Banking
• Wallets
• Cash on Delivery (where available)
5. Cash on Delivery (COD)
Cash on Delivery (COD) is available for selected locations and eligible orders.
If COD is unavailable for your area, you can still place your order using our secure online payment options.
4. Shipping Charges
Shipping charges are calculated during checkout based on:
• Delivery location
• Product weight
• Order value
Any applicable shipping charges will be displayed before payment.
3. Delivery Time
Delivery time depends on your location.
Most orders are delivered within:
• 3–7 Business Days
Remote locations may require additional time.
Delivery estimates may vary during holidays, festivals, or due to courier delays.
🛍️ After Sales Support
1. Do you provide after-sales support?
Yes. We are happy to assist you even after your order has been delivered.
If you have any questions regarding your product, delivery, usage, or need any assistance, feel free to contact our customer support team.
📱 WhatsApp: +91 8327000096
2. What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please provide:
- Order Number
- Photos of the product
- Complete Unboxing Video (if available)
Our team will review your request and provide an appropriate solution according to our store policy.
3. How can I contact customer support after delivery?
You can contact us anytime if you need help with your order or product.
📱 WhatsApp Support: +91 8327000096
🕘 Support Hours:
9:50 AM – 12:00 AM (IST)
We aim to respond as quickly as possible and ensure every genuine customer receives the best possible assistance.
🎁 Warranty & Product Care
1. Do your products come with a warranty?
Most of our products are handmade and artisan-crafted, so they do not include a manufacturer’s warranty.
However, if you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery. We will review your request and provide appropriate assistance according to our store policies.
2. How should I care for handmade products?
To keep your handcrafted products in good condition:
- Avoid prolonged exposure to water and direct sunlight.
- Store in a clean, dry place.
- Clean gently with a soft, dry cloth.
- Handle handmade products with care, as slight variations are part of their unique craftsmanship.
Following these simple steps will help preserve the beauty and longevity of your product.
3. Will handmade products look exactly like the photos?
Because each product is handcrafted by artisans, slight differences in color, texture, embroidery, finishing, or pattern may occur.
These small variations are natural and make every handmade product unique.
⭐ Reviews & Feedback
1. How can I leave a product review?
After receiving your order, you can visit the product page on our website and submit your review and rating.
Your honest feedback helps other customers make informed purchasing decisions.
2. Can I share photos of the product?
Absolutely!
We love seeing our products in use. You are welcome to send us photos or videos of your purchase through WhatsApp.
With your permission, we may feature your photos on our website or social media.
3. Why is my feedback important?
Customer feedback helps us improve our products and services while also helping future customers shop with confidence.
We sincerely appreciate every review shared by our customers.
💚 Customer Satisfaction Guarantee
1. What if I'm not satisfied with my order?
Your satisfaction is very important to us.
If you experience any genuine issue with your order, please contact us as soon as possible. We will carefully review the situation and do our best to provide a fair solution according to our store policies.
2. How quickly should I report a problem?
Please report any issue within 24 hours of receiving your parcel.
Providing your Order Number, photos, and an unboxing video (if available) will help us resolve your request more efficiently.
3. How do you handle customer concerns?
Every customer inquiry is reviewed individually.
Our goal is to resolve genuine issues fairly, professionally, and as quickly as possible while ensuring a positive shopping experience.
Authentic Handmade Products
Are all products handmade?
Yes.
We specialize in authentic handcrafted products created by skilled artisans from Santiniketan and various regions of India.
Since every item is handmade, slight variations in color, design, size, or finish are natural and reflect the uniqueness of traditional craftsmanship.
Choose your preferred kurti fabric, and we will stitch it especially for you in Size ( Example 44 )As each piece is custom-stitched, please allow a few extra days for preparation before delivery.
Tailoring service is available on request for an additional charge of only ৳180.
For superior durability, comfort, and a refined finish, the kurti will be stitched with a soft inner lining attached to the fabric.
You can select the fabric of your choice.
It will be stitched to your specified size (e.g., Size 44).
Tailoring services are available for an additional charge of ৳180.
An inner lining will be provided, making the garment more durable and comfortable.
If, in the future, your brass, copper, or copper jewelry loses its luster, how should you clean it?
A simple method is to take a small amount of lemon or tamarind juice and gently rub it over the jewelry. Do not leave it on for more than 50 seconds. Afterward, rinse it with clean water and dry it off. This will restore the jewelry's shine.
🧵 Handmade Products
1. Are all your products handmade?
Yes.
We specialize in authentic handcrafted products created by skilled artisans from Santiniketan and various regions of India.
Each product is carefully handmade using traditional craftsmanship, making every piece unique.
2. Will the product look exactly like the photos?
Since every product is handmade, slight variations in color, texture, embroidery, pattern, size, or finish may occur.
These natural differences are not defects—they are a hallmark of genuine handmade craftsmanship.
3. Why do handmade products have slight variations?
Handmade products are individually crafted rather than mass-produced by machines.
Small variations in design, stitching, weaving, or finishing reflect the artisan's craftsmanship and make each item one of a kind.
4. Are handmade products durable?
Yes.
Our products are made with care using quality materials and traditional techniques.
With proper handling and regular care, handcrafted products can provide long-lasting use.
5. How should I care for handmade products?
To maintain the beauty and longevity of your handcrafted items:
- Keep them away from excessive moisture.
- Avoid prolonged exposure to direct sunlight.
- Store them in a clean, dry place.
- Clean gently with a soft, dry cloth or follow the product-specific care instructions.
Proper care helps preserve their appearance for years.
6. Are the colors exactly the same as shown online?
We make every effort to display product colors accurately.
However, slight differences may occur due to:
- Mobile or computer screen settings.
- Camera lighting.
- Natural variations in handcrafted materials.
Minor color differences are normal.
7. Why are handmade products priced differently?
Every handmade product requires time, skill, and individual attention from experienced artisans.
Unlike factory-made products, handcrafted items involve traditional techniques and manual workmanship, which contribute to their value and uniqueness.
8. Can I order the same design again?
In many cases, yes.
However, because handmade products are often produced in limited quantities, the exact design, color, or pattern may not always be available.
We will do our best to provide the closest available option.
9. Do you support local artisans?
Absolutely.
Every purchase helps support skilled artisans and traditional craftsmanship from Santiniketan and other artisan communities across India.
Your support contributes to preserving these valuable handmade traditions.
10. Why should I choose handmade products?
Handmade products offer:
- Unique and artistic designs.
- Traditional craftsmanship.
- Better attention to detail.
- Support for local artisans.
- Sustainable and meaningful purchases.
Every handmade item tells its own story and carries the personal touch of the artisan who created it.
💳 Payments & Refunds
1. What payment methods do you accept?
We accept multiple secure payment methods, including:
- UPI
- Credit & Debit Cards
- Net Banking
- Wallets (where available)
- Cash on Delivery (COD) (if available for your location)
Available payment options may vary depending on your delivery address.
2. Is it safe to make payments on Rahulda.com?
Yes.
Your payments are processed through secure and trusted payment gateways. We do not store your card or banking information on our website.
Your payment details remain protected throughout the transaction.
3. My payment failed, but the amount was deducted. What should I do?
Sometimes a payment may fail due to temporary banking or network issues.
If the amount has been deducted but your order was not confirmed:
- Please wait for your bank's processing time.
- If the transaction is unsuccessful, the amount is usually refunded automatically by your bank or payment provider.
- If you need assistance, please contact our customer support with your payment details.
4. When will I receive my refund?
If your refund request is approved, the refund will be processed to your original payment method.
Depending on your bank or payment provider, refunds generally take 5–10 business days to appear in your account.
5. How will I receive my refund?
Refunds are usually issued to the same payment method used for the original purchase.
For Cash on Delivery (COD) orders, our support team will contact you to arrange the refund through an appropriate method, if applicable.
6. Can I cancel my order and get a refund?
If your order has not yet been processed or shipped, cancellation may be possible.
Please contact us as soon as possible after placing your order.
Once an order has been shipped, cancellation or refund eligibility will depend on our store policies.
7. When is a refund not applicable?
Refund requests may not be approved in situations such as:
- Incorrect shipping address provided by the customer.
- Delivery failure due to customer unavailability.
- Claims submitted without required evidence (such as an unboxing video, where applicable).
- Requests that do not meet our Return & Replacement Policy.
Each case is reviewed individually.
8. How can I request a refund?
To request a refund, please contact our customer support and provide:
- Order Number
- Reason for the refund request
- Photos (if applicable)
- Unboxing Video (if applicable)
Our team will review your request and respond as quickly as possible.
9. Will I receive confirmation after my refund is processed?
Yes.
Once your refund has been successfully processed, we will notify you via WhatsApp or email.
10. How can I contact customer support regarding payments or refunds?
If you have any questions about payments or refunds, we're happy to help.
📱 WhatsApp Support: +91 8327000096
🕘 Support Hours:
9:50 AM – 12:00 AM (IST)
Please keep your Order Number and Payment Reference Number ready when contacting us for faster assistance.
🛒 Account & Login
1. Do I need an account to place an order?
No. You can place an order as a guest without creating an account.
However, creating an account allows you to track your orders, save your address, and enjoy a faster checkout experience.
2. How do I create a Rahulda.com account?
Creating an account is simple.
Click "My Account" or "Register", enter your email address and create a password.
You can also sign up using your Google account if the option is available.
3. I forgot my password. How can I reset it?
Go to the Login page and click "Lost your password?"
Enter your registered email address, and we'll send you instructions to create a new password.
4. How can I update my account information?
After logging in, visit My Account where you can update your:
- Name
- Email Address
- Password
- Billing Address
- Shipping Address
Keeping your information up to date helps us deliver your orders correctly.
5. Can I change my email address or phone number?
Yes.
You can update your contact information from My Account, or contact our customer support if you need assistance.
6. Why am I unable to log in?
You may be unable to log in because:
- Incorrect email or password
- Password has been forgotten
- Temporary internet connection issue
- Browser cache problem
If the issue continues, please contact our customer support.
7. Is my personal information secure?
Yes.
We value your privacy and take reasonable measures to protect your personal information.
Your data is handled according to our Privacy Policy and is never shared without a valid reason.
8. Can I place an order without logging in?
Yes.
Guest Checkout is available for most orders, allowing you to shop without creating an account.
9. How can I view my previous orders?
After logging in, visit My Account → Orders to view your previous orders, order details, and current order status.
10. How can I contact customer support if I have login issues?
If you experience any problems with your account or login, we're here to help.
📱 WhatsApp Support: +91 8327000096
🕘 Support Hours:
9:50 AM – 12:00 AM (IST)
Our support team will assist you as quickly as possible.
